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Contact Ship Assist
Enquiries About Berths and Other Operational Matters
You can reserve a berth yourself using the Ship Assist app.
If you require information about berth availability or other operational matters within a port, please contact the harbour authority of the port where you intend to berth. They have up-to-date information on planning and the current situation in the port.
The Ship Assist support team is available only for reporting technical issues via the support page. We do not provide telephone support to skippers, masters, or shipping companies.
Experiencing technical issues?
If you experience technical problems during your visit to a port, such as a waste container that will not open or difficulties signing in, please visit the support page.
There you will find answers to frequently asked questions. If your issue cannot be resolved using the information provided, you can also submit a support request through the same page.
Please note that the Ship Assist support team does not provide telephone support.
